At iBalance Group Academy (“iBalance”, “we”, “our”, or “us”), we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website https://ibalancegroup.com, engage with our services, or participate in our educational programs.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
Full name
Email address
Phone number
Identification or passport number (for enrolment purposes)
Payment or billing details
Feedback, testimonials, or learning reflections
We may also collect non-personal information such as:
IP address
Browser type and version
Operating system
Pages visited on our website
2. How We Use Your Information
We use the collected information to:
Process registrations and course enrolments
Provide educational materials and learning support
Respond to inquiries and customer service requests
Improve our website’s functionality and user experience
Send updates, promotions, or newsletters (only if you have opted in)
Fulfil legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
Trusted third-party service providers (e.g., payment gateways, marketing tools)
Regulatory authorities, when required by Malaysian law
Partner trainers or collaborators, when necessary for program delivery
4. Data Security
We take reasonable technical and organizational measures to protect your data from loss, misuse, or unauthorized access. While no system can guarantee complete security, we are dedicated to maintaining the protection of your personal information at all times.
5. Your Rights
You have the right to:
Access or correct your personal data
Withdraw consent or unsubscribe from communications
Request deletion of your information, subject to legal requirements
We use cookies to enhance your browsing experience and to analyze website performance. You may disable cookies in your browser settings, though some site features may not function properly as a result.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their respective privacy policies.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any revisions will be posted on this page along with an updated “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
